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<TITLE> Cases</TITLE>
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<!WA0><IMG SRC="http://www.cs.columbia.edu/~michael/hermes-small-trans.gif"><H1> Cases </H1>
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<P>The following documents are now available in postscript format. Click on the
corresponding links to download.
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<DT><!WA1><A HREF="http://www.cs.columbia.edu/~michael/intro.ps">Introduction</A>
<DD>An overview of the project and findings from Phase I of the study.
<DT><!WA2><A HREF="http://www.cs.columbia.edu/~michael/conmut.ps">Connecticut Mutual Life Insurance Company</A>
<DD>A look at productivity improvement efforts in a life insurance company.
<DT><!WA3><A HREF="http://www.cs.columbia.edu/~michael/nynex.ps">NYNEX: The UNISON and CCVRS Systems.</A>
<DD> A case study of technology, productivity, and process change management in the telecommunications industry. 
<DT><!WA4><A HREF="http://www.cs.columbia.edu/~michael/citiibsm.ps">Multinational Bank Funds TransferNetwork</A>. 
<DD>The impact of technology on an international on an international banking organization. This case relates the
history of the Global Funds Transfer Network of a large multinational
commercial bank operating over a ten year period.
<DT><!WA5><A HREF="http://www.cs.columbia.edu/~michael/salomon.ps">Salomon Brothers: The Tampa Operation</A>
<DD>The use of technology and change management in re-engineering a back-office operation.
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<P>For more information, please send mail to Michael van Biema (<!WA6><A HREF="mailto:michael@cs.columbia.edu">michael@cs.columbia.edu</A>) or Charlotte Kaufman (<!WA7><A HREF="mailto:ckaufman@research.gsb.columbia.edu">ckaufman@research.gsb.columbia.edu</A>).
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<!WA8><A HREF="http://www.cs.columbia.edu/~michael/.index.html">Back to Michael's Home Page</A>
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